Refund Policy

REFUND POLICY

We want our customers to be satisfied by shopping from our store. Of course, if you comply with the following conditions, you can easily return the product to us;

When the product reaches you, be sure to inspect if there is any problem with the goods.
If there is any problem with the product, please email us within 24 hours on this email: support@catwilliam.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 business days.

Late Or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us atsupport@catwilliam.com
Damages and issues

If you get any defective, incorrect, damaged product, please take a clear photo of the product and send us those photos on support@catwilliam.com. You don’t have to pay shipping costs for restocking defective, incorrect, or damaged products.

Customers remorse

If you purchased the wrong product, it doesn’t fit or you don’t want the product, please please take a clear photo of the product and send us those photos on support@catwilliam.com. You don’t have to pay shipping costs for restocking the wrong products.

Exchanges (If Applicable)

If you are looking for an exchange for a faulty product please contact us via our contact us page and we will organize a FREE exchange! or send us an email at support@catwilliam.com

Yes, we accept returns. Read more about return policy