Return & Exchange Policy

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RETURN & EXCHANGE POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. After 7 days we will don’t accept returns. Restocking charge is free

We accept returns from India. Because we sell our product only in India.

You can return the products by mail, we will collect product from you by our delivery team as soon as possible.

Damages and issues

If you get any defective, incorrect, damaged or broken product, please take a clear photo of the product and send us those photos on support@catwilliam.com. You don’t have to pay shipping costs for restocking defective, incorrect, or damaged products.

Customers remorse

If you purchased the wrong product, it doesn’t fit or you don’t want the product, please please take a clear photo of the product and send us those photos on support@catwilliam.com. You don’t have to pay shipping costs for restocking the wrong products.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return questions at support@catwilliam.com.

Exceptions / non-returnable items

Actually we accept return for our all products.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.